Improving healthcare performance
Meaningfully engaging with communities and care professionals to design new services
There is a constant challenge for health leaders to identify opportunities to increase performance and reduce waste, inefficiency and sub-optimal outcomes
Across the globe, developed health systems have discovered good practice in driving continuous improvement across health systems using combinations of disciplines surrounding strategic leadership, advanced analytics, and change management.
On the supply-side of health systems, clinical and information technologies are cutting hospital stays, enabling more effective treatment in lower acuity settings and highlighting the costs of unwarranted clinical variation.
On the demand-side, commissioners can introduce more effective long term condition management using home-based devices, telemetry and health coaching.
Collectively, system leaders can use data modelling to understand
Data modelling can identify bottlenecks in the system, where there is over-treatment and where inefficient interfaces between care settings is limiting integrating care.
But understanding where inefficiency and waste is occurring is the easy bit.
Clinical leaders and executives can embed a culture of continuous improvement where opportunities are identified, leading to tangible improvements in patient and system outcomes.
High performing health systems use the full range of change levers to drive improved outcomes
This incudes patient and public dialogue, clinical engagement, service improvement, cost reduction and decommissioning.
High performing health systems also ensure there is a good alignment of organisational goals, good visibility of benchmarking information and clear performance indicators that lead to observed improvement trajectories
What we do
We help health system leaders be ambitious in improving the lives of the populations they serve
We use advanced analytics to construct an outcomes framework based on performance indicators and metrics that align to the priorities and strategic blueprint of the health system.
Where appropriate, we can challenge the ambition of health systems using benchmarks drawn from international exemplars.
We work with leaders to introduce appropriate tools and methodologies for utilisation management, performance dashboards, system modelling and clinical variation.
We support health leaders to manage change and develop a culture of performance improvement
Building on the tools and analytics, we work with clinical and executive leaders to address performance improvement processes using a wide range of organisational development techniques coupled with change management.
Our aim is to support the evolution of a performance culture where there is collective accountability for identifying improvement opportunities.
This determines the optimum intervention strategy for realising benefits and systematically seizing the marginal gains in performance that will make a difference to individual outcomes.