Assessing public service commissioning maturity

Leading public service commissioners towards international commissioning excellence

The challenge

Public service commissioners strive to deliver value for the populations they serve

They aim to reshape services and systems to focus on improving population outcomes through a focus on the quintuple aims of public service:

The quintuple aims of public services


Improving population  outcomes​

    Consumer Experience

    Improving the experience of public services for individuals

    Provider Experience

    Improving the experiences of public service providers​


    Improving equity


    Reducing the per capita cost of public services​

    Public service commissioning is how services and systems can be reshaped to improve population outcomes within available resources​​

    Whilst the concept is simple, the application is not. ​

    Commissioning knits together a sophisticated range of techniques that unite diverse stakeholders around a common purpose of improving population outcomes. Public service commissioners understand that achieving international commissioning excellence takes many years. They also recognise that their commissioning capabilities are maturing as staff gain experience through the practical application of commissioning and change management techniques.

    What we do

    Rebbeck has partnered with Semantic Consulting to deliver Commissioning Maturity Assessments

    Rebbeck’s Commissioning Maturity Assessment provides a structured approach to identify your organisation’s commissioning strengths and areas for development.

    Our approach to assessing commissioning maturity involves a deep-dive review of commissioner capabilities. We systematically review these strengths and development areas against internationally recognised domains of commissioning excellence. This provides a clear maturity assessment for your organisation.

    Rebbeck’s Commissioning Maturity Assessment is supported by Kaleidoscope which provides a structured approach to identifying your organisation’s commissioning strengths and areas for development. Semantic Consulting developed the Kaleidoscope platform to support the design, distribution, collection, analysis and action of assessments across the public sector. 

    Rebbeck partners with Semantic Consulting to use the Kaleidoscope platform for the administration of the Commissioning Maturity Assessment survey.

    Rebbeck’s Commissioning Maturity Assessment, delivered via Kaleidoscope

    Illustrative outputs from Commissioning Maturity Assessment

    By listening to your staff and bringing our practical commissioning insights from across the globe, we produce a multi-year commissioning capability roadmap for your organisation.​

    The advantages of our approach include:

    • Your data is stored securely in Australia.
    • The analytics dashboard allows visualisation of average scores across all catagories.
    • Data and analytics can be stored in this platform over time and can be accessed by nominated staff.
    • Future iterations of the Commissioning Maturity Assessment can be conducted more efficiently.

    For example, we are delighted to have supported Hunter New England and Central Coast PHN on their journey towards commissioning excellence over the past five years. We have delivered our expertise in assessing health commissioning maturity for Hunter New England and Central Coast PHN in 2017 and 2020. Each time, our Commissioning Maturity Assessment provides practical commissioning improvement insights and roadmaps.​

    Get in touch to discuss how we can support your journey towards international commissioning excellence