Streamlining public service commissioning structures and processes

Designing simple and efficient commissioning structures and processes

The challenge

Commissioning is a comprehensive approach to improving population outcomes

It provides a rigorous approach to drive sustainable and beneficial change. Commissioning addresses:

  • weaknesses in public service systems
  • ineffective demand management
  • persistent and unresolved public service inequities

Whilst commissioners can be equipped with skills, tools and techniques for improving public services and reforming public service systems, this is not sufficient.

Commissioning requires close cooperation across teams with diverse skillsets

​It is a comprehensive and fully integrated discipline which requires close cooperation between different teams across the commissioning cycle:

The commissioning cycle

​Commissioners need to bring together multi-disciplinary teams. An effective public service team must be skilled in needs assessment, prioritisation and planning, co-design and procurement, performance improvement and evaluation.

Without a coherent organisation structure and streamlined commissioning processes, there is a real risk of fragmented management silos, duplication and waste

​Commissioners require a clear vision for system improvement and effective leadership, governance and oversight of the commissioning processes. Commissioners need a commitment to continuous improvement driven by a learning culture and organisational development.

What we do

We support you to streamline commissioning across your public services organisation

Our approach is to support your team to build commissioning capability across the organisation and ensure your structures support effective commissioning.

We help you redesign your organisation structures, roles and enabling technologies to support.

We help you streamline the workflows and business processes across the commissioning cycle.

Our commissioning improvement approach is as straightforward as it is effective:

Our commissioning improvement approach

Our commissioning improvement approach involves: 

  • Exploring the current state – Exploring your current public service commissioning processes. Understanding how these are supported by your organisational structures and how team roles and responsibilities support commissioning. We also explore how technology platforms support commissioning.
  • Co-designing the future state – We co-design a future state for your commissioning that leans on international best practice but is suited to your local context. Necessarily, this will involve the introduction of tools and structures that integrate the different disciplines needed. This also involves an information architecture that provides a ‘single version of truth’ across activity, finance and outcome metrics.
  • Building a realistic improvement plan – We provide you with a pragmatic improvement plan to help you move towards international commissioning best practice. We design improvement plans with sustainability in mind so you can lead your own improvement journey. However, we are always available to help guide your team wherever needed whether through light touch coaching or more intensive support.

Get in touch to discuss how we can support you to streamline your public services commissioning structures and processes

Jay Rebbeck​

Email Jay
+61 414 400 524