Launching the Revised Commissioning Framework 2.0: Leading the Way in Public Service Transformation 

The field of public service commissioning is continuously evolving, and so is our thinking at Rebbeck.  

While “commissioning” was once conflated with contracting or procurement, a more progressive, collaborative, and nuanced approach is emerging. With the release of the Rebbeck Commissioning Framework 2.0, we are excited to present a comprehensive update that reflects not just a new method but a shift in mindset.  

Here’s a closer look at the advancements in this new framework and how it redefines what commissioning can accomplish. 

Key Innovations in the Rebbeck Commissioning Framework 2.0

1. Quintuple Aims at the Core

The first key advancement in our new framework is to put the quintuple aims at the core. This goes beyond the traditional commissioning aims by adding a deeper focus on equity and the social determinants of health. Each of these five aims shapes decision-making at every stage, promoting services that not only function efficiently but also deliver measurable outcomes and impact. 

This approach answers the long-standing call for a framework that prioritises the quality of outcomes over procedural compliance, delivering a more purpose-driven commissioning cycle. Embedding the quintuple aims into the framework ensures that service providers, partners, and stakeholders remain aligned in their objectives, fostering collective accountability in achieving meaningful impacts. 

2. Macro Continuous Improvement Cycle: The Commissioning Corkscrew

In previous commissioning cycles, improvements often occurred on an isolated, task-by-task basis. Rebbeck’s Commissioning Framework 2.0 introduces a macro continuous improvement cycle— that we refer to as the “Commissioning Corkscrew.” This concept emphasises a strategic, ongoing, spiral of refinement and development rather than a simple cyclical process. 

The corkscrew model recognises commissioning is operating in complex adaptive systems. Building a continuous learning system that, over time, adapts to emerging needs and responds to feedback loops, is critical for success.  

This view recognises that public service environments are dynamic and that effective commissioning must be a living process, learning from each and every commissioning process, rather than trying to do things the same every time. Embedding this continuous improvement approach into our method and mindset enables public service organisations to evolve to meet the changing demands of communities, providers, funders and government. 

3. Providing, Procuring, and Partnering: More Than Just Contracting

Another fundamental shift in our Commissioning Framework 2.0 is the expanded scope of commissioning functions beyond traditional procurement. Where earlier frameworks focused primarily on contracting, this updated framework encourages a tripartite approach: providing, procuring, and partnering.  

These three approaches bring a critical reflection to the commissioning process by considering whether there is a role for government in providing these services, and then designing the best approach to service delivery. This approach recognises that organisations should choose pathways that best fit their needs and resources. 

• Providing emphasises using in-house resources and capabilities for direct service delivery. 

• Procuring involves outsourcing specific services where external expertise adds value. 

• Partnering promotes collaborative engagements with other organisations, whether public, private, or third-sector entities. 

This new model recognises the varied choices available and underscores the significance of strategic partnerships, especially in areas where shared resources and expertise can yield superior results. By integrating these options, the framework positions the commissioner as a broker of pathways and commissioning as a strategic decision-making process rather than just a transactional one. 

4. Advancing Performance, Not Just Monitoring Contracts

Rebbeck’s Commissioning Framework 2.0 replaces the traditional emphasis on “monitoring” or “managing” contracts with a forward-looking approach of advancing performance. Instead of focusing solely on compliance and contract stipulations, this approach emphasises continuous enhancement of service delivery, driving improvements based on real-time data and evolving standards. 

This approach recognises that all organisations can advance performance. This extends discussion of performance to include those that over-perform. Leveraging and sharing the insights on challenges, solutions and success factors fosters a collaborative provider network that is working together to advance performance in line with the quintuple aims.  

Advancing performance reflects a commitment to achieving outcomes that meet the quintuple aims, adjusting strategies as needed to maximise positive impact. By adopting this approach, public service organisations can shift from a “checklist” mentality to one where they continually push for better results and adapt to the needs of the communities they serve. 

5. Leveraging Key Enablers for Effective Commissioning

A major innovation in our Commissioning Framework 2.0 is the integration of four critical enablers—essential supports that make effective commissioning possible and sustainable. These enablers recognise the complexity of today’s service environments and provide a structured approach to enhance commissioning outcomes: 

• People & Change: Recognising that people are the cornerstone of public service success, this enabler focuses on capacity building, change management, and fostering a culture of learning and adaptation. It ensures that the workforce is skilled, resilient, and able to adapt to new challenges and innovative approaches. 

• Fairness, Equity & Inclusion: Equity lies at the heart of effective public service. This enabler prioritises fairness in access and outcomes, actively working to address systemic inequities and ensure that services reach and benefit all communities. 

• Data & Digital: Harnessing digital tools and robust data analytics enables informed decision-making, predictive insights, and the capacity to respond dynamically to changing needs. Data & Digital enablers support transparency and improve service targeting and impact. 

• Funding & Finance: Sustainable financial structures are essential for consistent, impactful service delivery. This enabler promotes strategic financial planning, flexible funding models, and investment in long-term value, ensuring that financial resources support the quintuple aims effectively. 

These enablers ensure that public service organisations are equipped to meet current demands and proactively anticipate and address future challenges, making services more inclusive, resilient, and effective. By embedding these four enablers within the framework, our Commissioning Framework 2.0 provides the infrastructure necessary to support best-practice commissioning.  

A Call to Action: Enhance Your Service Delivery with Rebbeck’s Commissioning Framework 2.0 

The launch of Rebbeck’s Commissioning Framework 2.0 represents more than a structural update—it signals a transformation in how we approach public service commissioning. This framework provides public service organisations with a versatile and robust toolkit that enhances service delivery and enables continuous improvement. In this new world of commissioning, it’s not just about fulfilling contracts; it’s about achieving outcomes that matter and building partnerships that last. 

We invite you to explore how our Commissioning Framework 2.0 and our decades of commissioning expertise can elevate your organisation’s approach to balance demand and supply. Our framework provides the guidance and structure needed to make meaningful steps forward. 

Why Now? 

As the world of public service faces new challenges, adopting a more sophisticated, progressive, and collaborative approach has never been more important. Rebbeck’s Commissioning Framework 2.0 equips your organisation to lead in this evolving landscape. 

To start this journey, connect with our team and explore how to apply this framework to your unique context, wherever you are on your commissioning journey. Together, let’s build public services that don’t just meet needs but elevate communities and drive social impact for all.